Are International Customers Paying to Call Your UK Office?
If you’re wondering whether international customers are paying to call your UK office, this guide provides clarity on the subject. Well, the short answer is yes unless you have an international number in their own Country. Ask yourself these questions: – Do I receive many calls from people in a certain Country (Italy for example)? […]
Best Software Tools to Boost Productivity While Working from Home
When working from home everyone should have a routine to start with. So, I changed mine slightly: 7:00 – 7:30, exercise at home. My personal preference is for Joe Wicks simply because my wife has introduced me to his videos and I like his spontaneity in front of the camera (I wish I had the […]
Why PCI DSS compliance is important for a business
PCI DSS compliance is important for a business as paying by card is so much more common these days, and it is getting easier for scammers to obtain and defraud people’s credit card details. What is PCI DSS compliance: PCI DSS stands for Payment Card Industry Data Security Standard, and helps all businesses achieve better […]
Is It Safe to be sharing credit card details over the phone?
Taking credit card details over the phone? If in your contact centre agents stop the recording to avoid storing sensitive data, you should note that this procedure is NOT PCI DSS compliant. The reason is simple: YOU ARE NEVER GUARANTEED that credit card details do not end up in the recording! Many people have asked […]
Understanding FSA Guidelines on Call Recording
In March 2008 the Financial Service Authority has introduced in its policy statement the requirement for all companies that meet certain criteria[1] to keep a recording of their telephone conversations. In March 2010 this requirement has been extended to also include mobile phones conversations. In brief, these policy statements define the following guidelines: 1. A […]
BPR and Key Factors for Choosing a New Phone System
Business Process Re-engineering is a branch of management studies that looks at how the operational processes of a business can be re-designed to improve business performance. In today’s telephony market we grow accustomed to the recurring questions concerning telephone tariffs or cost of a phone system and maintenance. However, the savings achievable by rethinking existing […]
