Technology Powered Communications

Elevate your Customer Experience

Welcome to Adooa where the power of customer experience lives in every interaction.

With better ways to engage with customers, whether in voice calls, chat, video
conferencing or messaging, we make every impression count.

Our AI-powered technology delves deep into customer interactions to uncover emotions and pain points, quickly updating your agent on how to respond.

  • Compliance is safeguarded via real-time assessment of live conversations, enabling agents to mention critical regulatory points and ask follow-up questions.
  • Protect customer data with our secure payment services.


From the installation of telecoms infrastructure to the latest unified communications technology, we support our clients every step of the way. With Adooa, our suite of forward-looking solutions is here to help you deliver an exemplary customer experience with all the safeguards that you need.

Conversational ai
How does it work

How we help

Grow your business with Speech-Analytics and Conversational AI

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Speech-Analytics

Speech-Analytics enables you to understand the intent of your customers, which words influence the most and provide that valuable feedback to empower your agents.
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Conversational AI

Starting with a chat, Conversational AI gradually moves the conversation to a person, helping the agents to add value where they are most needed.

Industries we help

Tailored solutions to propel your business forward

AI, telecoms and automation solutions are deployed in many different sectors. However, applications are prevalent in the finance and insurance sectors.
Finance

Financial Services

Adooa’s speech analytics and conversational AI services are ideal for supporting the compliance needs of banking, finance and insurance companies.

  • Increase customer ratings
  • Ensure key regulatory points are discussed in customer calls
  • Capture the content and insights of customer conversations
  • Gain valuable, data-driven insights into customer sentiment, pain points and priorities
  • Expedite claims processing
  • Enhance fraud detection.
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Travel

Support customers keen to book travel in whichever way works best for them, whether via messaging or phone conversations.

  • Utilise market-leading unified communications to support your business
  • Support clients with local international phone numbers
  • Analyse calls to improve business outcomes
  • Record calls for compliance and sales training
  • Take payment over the phone using our secure card payment solution
  • Remain compliant with phone payment regulation.
insurance

Professional Services

We have an expert team experienced at supporting professionals. Elevate your service and protect your business with our enhanced range of communication
services.

  • Record calls to ensure important details are captured
  • Use real-time speech analytics to assess calls and deliver instant responses
  • Enable faster processing of complex cases by capturing and analysing key points
  • Deliver a more consistent service, saving time and money
  • Identify fraudulent behaviour
  • Take secure card payment over the phone.

Start the conversation now

AI is being implemented very rapidly everywhere. More affordable storage, high speed of processing power and distributed knowledge means that technology is deployed faster than ever before. You cannot afford to take more time.

What's happening

News & Articles

What's happening

Benefits of working with adooa

Adooa is a technology consultancy that selects premium software giving you peace of mind when running your business.
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Industry experience

In-depth knowledge of call-centres operating in Finance and Insurance
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AI innovations

Engaging only with companies leading the way in AI, to help your business innovate and scale-up
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Support

Quality pre-sales and after-sales support in collaboration with our trusted suppliers
adooa-testimonials
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We are TV and radio production company based in London and have been using VOIspeed for nearly 5 years. The size of our teams are constantly fluctuating due to the freelance industry so the fact that the technology is so flexible is a real bonus. It adapts easily to the changing number of users and extensions which is essential to us. We would highly recommend them to all companies!

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Jess, Operations Manager

Get-in-touch-adooa

Speak to the team

Get in touch to find out more about the solution for you