Boutique Telecoms Consultancy

Elevate your Customer Experience

Boutique Telecoms Consultancy

Elevate your Customer Experience

Every interaction counts

With better ways to engage with customers, whether in voice calls, chat, CRM integration, video conferencing or messaging, we make every impression count.

From the installation of telecoms infrastructure to the latest unified communications technology, we deliver a personalised service adjusted to your business goals, tech stack and compliance requirements.

With Adooa, our suite of forward-looking solutions is here to help you deliver an exemplary customer experience with all the safeguards that you need.

Grow your business

Business Voip

Our Unified Communications allow teams to move seamlessly between their desktop computer, mobile and internal phone system, communicating across voice, video call and messaging.

CRM and Telephony Integration

At Adooa, we integrate your CRM with your phone system to give you real-time access to vital customer information.

Whatsapp and SMS

In today’s fast-paced world, customers expect instant communication and they don’t have the time or patience to wait on hold or read lengthy emails. That’s where SMS and WhatsApp messaging come in.

Secure Payments

With our software, you can confidently handle secure and compliant payments, protecting both your business and your customers.

Speech-Analytics

Speech-Analytics enables you to understand the intent of your customers, which words influence the most and provide that valuable feedback to empower your agents.

Conversational AI

People are the most valuable resource for your business and their asset is time. Enhance it with Conversational AI software.

Industries we help

Tailored telecoms solutions

Financial Services

Adooa’s speech analytics and conversational AI services are ideal for supporting the compliance needs of banking, finance and insurance companies.

Increase customer ratings
Use real-time speech analytics to assess calls, redact sensitive information and deliver instant responses.
Capture the content and insights of customer conversations
Gain valuable, data-driven insights into customer sentiment, pain points and priorities
Expedite claims processing
Enhance fraud detection.

Download our Case Study

Travel

Support customers keen to book travel in whichever way works best for them, whether via messaging or phone conversations.

Utilise market-leading unified communications to support your business
Support clients with local international phone numbers
Analyse calls to improve business outcomes
Record calls for compliance and sales training
Take payment over the phone using our secure card payment solution
Remain compliant with phone payment regulation.

Download our Case Study

Professional Services

We have an expert team experienced at supporting professionals. Elevate your service and protect your business with our enhanced range of communication
services.

Record calls to ensure important details are captured
Use real-time speech analytics to assess calls and deliver instant responses
Enable faster processing of complex cases by capturing and analysing key points
Deliver a more consistent service, saving time and money
Identify fraudulent behaviour
Take secure card payment over the phone.

Case Studies

Case Study – ICB contact centre

Dedicated Debt collection Agency Focused on Insurance Thrives with Adooa’s Secure Credit Card Phone Software.

Case Study – SilverFox integrates Zoho CRM

Adooa Transforms Silverfox’s Communication with Business VoIP and Zoho Integration

Case Study – SN Travel

Business cloud phone system and Secure payment software for international travel agency with remote workers

What our customers say

    
 
 
       Posted on Google  
    Scott Pearce 
 05/05/2026
 
 
  We have been a client of VOISpeed for 5 years now and highly recommend then. There are a number of VOIP systems on the market now, but VOISpeed was the easiest to implement and their support os very responsive. Using VOIP speed has helped us massively through lockdown and has enabled our staff work remotely, we even have a member of staff who has moved recently from our base in Hertfordshire to Norfolk and we have luckily retained this member of staff. Highly recommended!!
  
 
      Posted on Google  
    Toni Adegboye 
 04/03/2026
 
 
  We began using Adooa around two months ago, and the setup and onboarding have been incredibly smooth. Daniel has been brilliant at resolving any queries, and Giuseppe has also been extremely helpful. Adooa’s commitment to supporting charitable organisations like ours really stands out. We’re very happy with the service so far and would highly recommend them.
  
 
      Posted on Google  
    Emma Fisher 
 13/11/2025
 
 
  I switched our telephony and broadband to Adooa earlier this year and I couldn’t be happier with the service we’ve received. The after-sales support has been excellent, with a member of the team even visiting our office to provide training and ensure we’re making the most of the system. I’m delighted we made the move and would highly recommend!
  
 
      Posted on Google  
    Florian Nicolae 
 09/10/2025
 
 
  We have worked with Adooa Ltd for over 15 years, and their dedication to service and quality has been consistent throughout. For a tele-sales heavy company of our size (>100), maintaining seamless connectivity and reliable system integrations is non-negotiable, and Adooa consistently delivers. Their level of technical knowledge and expertise is top-tier, which is evident in the robust, high-availability solutions they provide and their ability to integrate effortlessly with our existing systems. Furthermore, their support and ongoing service are exemplary—always professional, prompt, and proactive. Adooa is a key partner, and I highly recommend them to any business seeking reliable, long-term unified communications and IT solutions.
  
 
      Posted on Google  
    Ann McInnis 
 30/09/2025
 
 
  Dan in the Support area has been brilliant and is always very helpful.
  
 
      Posted on Google  
    Adrian Carter 
 16/05/2025
 
 
  I've had the distinct privilege of engaging with Charlotte May, Director of Adooa, across numerous business networking events and communities. Her knowledge and extensive experience in the telecoms consultancy space are incredibly clear, evident through the many small and medium businesses she's successfully helped over the years. Adooa truly excels at helping companies elevate their customer experience through a wide array of telecom products and services. Whether you're looking to improve voice calls, chat, CRM integration, video conferencing, or messaging, Charlotte and her team provide exceptional solutions. I highly recommend making contact with Charlotte if you're a business owner interested in investing in better ways to engage with your customers and, as Adooa says, truly make every impression count.
  
 
      Posted on Google  
    Martyn Lewis 
 07/05/2025
 
 
  TESTIMONIAL To Charlotte A very big THANK YOU to Charlotte and the team at ADOOA, for the help and guidance provided in setting up my new telephony system recently. My new contact number was arranged very quickly, which has enabled me to move forwards quickly in helping more customers. I found the Service to be first class and the explanations / support very welcome, all at a time when I needed help. The range of options available to me was fully explained and it was very easy to find a flexible plan that suited my needs for now and that is capable of change as my business grows further. All of this at a very competitive price when compared with the market. I would not hesitate to recommend Charlotte and the full team at ADOOA to anyone that is looking for great telephony service and support. Thanks again to Charlotte and all the team. Martyn Lewis Principal – Martyn Lewis Equity Release May 2025
  
 
      Posted on Google  
    Talha 
 13/01/2025
 
 
  Daniel David was excellent at dealing with a reported issue. Got the new system up and running in no time.
  
 
      Posted on Google  
    Talha Kammy Bond 
 30/09/2024
 
 
  Adooa Ltd provides exceptional support and service! Their team is always responsive and goes above and beyond to ensure customer satisfaction.
  
 
      Posted on Google  
    Spencer Cork 
 16/09/2024
 
 
  Adooa get 5 stars from caravanradio.co.uk they took our initial enquiry and knew exactly how they could prove the service we needed. Fast and very efficient throughout the process. I would highly recommend to you.
  
 
  
  
 
 
   Google rating score: 5.0 of 5, based on 42 reviews

Start the conversation now

Discover how our secure telephony services and solutions can transform your business, enhance internal communications, and improve customer service while meeting quality assurance standards.

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Benefits of working with adooa

Industry experience

In-depth knowledge of call-centres operating in Finance and Insurance

AI innovation

Engaging only with companies leading the way in AI, to help your business innovate and scale-up

Support

Quality pre-sales and after-sales support in collaboration with our trusted suppliers