You want to drive the conversation engaging your customers more, understanding their key emotions, their pain-points, the positive sentiment.
Also, finding the right skills is sometimes difficult and you would like a way to speak more to your customers while answering to these initial conversations using AI and escalating them to the right team when needed.
Complying with the laws and guidelines in the financial and insurance sectors is sometimes challenging and you are looking for a solution that allows you to follow these rules whilst continuing your present growth.
Adooa is a technology consultancy specialising in AI with focus on speech-analytics and conversational AI to analyse the interaction with the customer. Working with ambitious businesses that want to grow their profitability, we analyse the way they interact with customers making sales and QA teams more efficient.