Taking credit card details over the phone? If in your contact centre agents stop the recording to avoid storing sensitive data, you should note that this procedure is NOT PCI DSS compliant. The reason is simple: YOU ARE NEVER GUARANTEED that credit card details do not end up in the recording!
Many people have asked me how to record calls and be PCI compliant at the same time. One common misconception is that they are ok if manually pausing and resuming a phone call, so that credit card data is not stored.