Music on hold disclaimer

We are clarifying here the scope of rights and obligations for the use of the “Music On Hold” provided with a telephone system distributed or sold directly by Adooa Limited. This is an informative piece that is not meant to provide legal advice and therefore should not be used in any legal litigation.

In the United Kingdom, in USA and most EU countries if you want your phone system to play music while a call is placed on hold, you most likely will have to pay a fee to the copyright holder. In the United Kingdom two agencies (PRS and PPL) are responsible to collect payments and enforce compliance with Copyright law. PRS (Performing Rights Society) is responsible to collect royalties on behalf of the composer of the music whereas the PPL (Public Performance Licence) collects royalties on behalf of the performer. As the use of music without a valid copyright licence is a legal offence you must be sure to have the right authorisation before playing any music with your telephone system.

Only in exceptional circumstances PPL and PRS licences are not required. For example, a PRS licence is not required if a composer died more than 70 years ago and a PPL licence is not required if the music was recorded, or its recording was released, more than 50 years ago. If you are familiar with the subject of copyright licensing you understand that this is a very intricate subject of law that is often interpreted differently from one Country to another.

Here at Adooa Limited, we wish to reduce the likelihood of our clients having to engage in lengthy legal proceedings with copyright companies. With this intent in mind we have decided to use only music that is freely available over the internet for everyone to enjoy and share for our phone systems. In particular, our Adooa on hold music is licensed under the Creative Commons licence 4.0 and it is therefore free for anyone to use, also for commercial purposes, as long as due credit is given to the author Audionautix. A Creative Commons Licence 4.0 lets others distribute, remix, modify and build upon the work, even commercially, as long as credit is given for the original.

If you wish to amend the music or use PRS or PPL licences with your own selected music, we are only too happy to upload it to your phone system, just contact our engineers at support@adooa.com. with the music and licence.

See what our customers say

    
 
 
         Spencer Cork 
 16/09/2024
 
 
  Adooa get 5 stars from caravanradio.co.uk they took our initial enquiry and knew exactly how they could prove the service we needed. Fast and very efficient throughout the process. I would highly recommend to you.
  
 
        Ardentcati 
 10/09/2024
 
 
  I have consulted with Daniel David, Technical Support for the past 7 years. During this time, he has been outstanding in his advice and guidance and has dealt with every minor to a major problem with professionalism. He has been a fantastic point of contact and I highly recommend him and the company.
  
 
        Nasreen Anwar 
 22/05/2024
 
 
  i have a great experience with Voispeed from last many years. I always deal with Mr Dan. I am working from Pakistan and many times I face some network and IP phone problems but Mr Dan is outstanding at customer service. He is always ready to help and competently overcomes customer's objections. He is capable to independently solve complex problems. My best wishes and prayers are with this organization. God Bless You.
  
 
        Sunil Savalani 
 10/05/2024
 
 
  On behalf of PVIS UK
A very professional and efficient service provided.
  
 
        Mo Ghalib118 
 09/05/2024
 
 
  Lovely service, I speak with Dan the support engineer quite often and everytime he is very helpful and willing to help with whatever issues I may have. Thanks Dan! :)
  
 
        Divya HR Purel Service Ltd 
 08/05/2024
 
 
  Exceptional service and timely support! Definitely the top choice for all communication needs, especially Dan who is always attentive and responsive. Highly recommend!
  
 
        Dee Overfield 
 30/04/2024
 
 
  We've been using Voispeed for our telephone system at work, and it's been fantastic! The system is incredibly efficient at handling calls and seamlessly transferring them between team members. It's made our communication much smoother and more professional. Highly recommend for any business looking to improve their phone solutions!
  
 
        Annmarie Graff 
 14/08/2023
 
 
  Voispeed have been providing a cloud based phone system to Care Surgical Limited since 2018. The software is easy to use and was particularly useful when the team were working from home during COVID.
The customer service and technical support is exemplary,  Daniel David and the team will go to great lengths to iron out any issues and support a consistent phone service.
  
 
        Kimberley Gillingwater 
 28/07/2023
 
 
  Daniel was so very polite and helpful when visiting our office recently.  He really went above and beyond what was expected of him and his advise on improvements were most welcome and we shall certainly be taking them on board.
An excellent ambassador for VOIspeed and we look forward to continue working with him.
And he loved our dog Luna too!
  
 
        Shaz A 
 26/01/2023
 
 
  Amazing service we have been working with VOIspeed for a number of years and the team are some of the best Ive had the pleasure of dealing with. Staff are always kind, courteous and polite and always have any issues resolved as a matter of urgency.

The lines are crystal clear and the prices are very reasonable.

Special thanks to Giuseppe, Gemma and Dan for all your hard work and efforts
  
 
  
  
 
 
   Google rating score: 5.0 of 5, based on 36 reviews

Music on hold disclaimer

See what our customers say

Services

Policies

Contact

Book a call