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At Adooa, we provide a service that allows you to take secure payments over the phone, ensuring that agents cannot see payment details or other personal data, even when working from home.
By using an industry-leading, ring-fenced system for handling payments, your company will be considered ‘out of scope’ for the purpose of PCI DSS regulation and comply with other banking and finance standards, including MiFIDII, FCA, and PSD2. In addition, all personal data taken as part of the payment process is also protected, ensuring compliance with GDPR regulation.
Here’s how it works: Your agent accesses our payment system while the customer is on the line and the agent keeps talking to them. The customer securely inputs their credit card on the phone’s keypad without the agent being able to see them. Once payment is complete, the agent receives a confirmation of successful payment, with a token that can be easily recorded in an email or CRM.
With our software, you can confidently handle secure and compliant payments, protecting both your business and your customers. Read on to find out more.
Your team needs to take payment over the phone in a way that’s PCI compliant. This means that agents must not be able to hear or record any of the customer’s data.
A breach could lead to fines for loss of both payment data and personal data – and could result in loss of your PCI accreditation. There may be legal costs to handling a fraud investigation.
So what’s the alternative? Complying with PCI regulations in the traditional manner means investing in secure IT infrastructure, internal quality control processes and ongoing training and monitoring.
The solution is our telephony payment software that seamlessly handles customer payment in an entirely ring-fenced system:
STEP 1:
The agent enters a secure website to process credit card transactions, while the customer remains on the line.
STEP 2:
The customer enters their long credit card number and CVV code on their phone keypad and the details are securely sent to your preferred Payment Service Provider. The details are not seen by the agent.
STEP 3:
When the transaction is complete. the agent will see a token on the screen that can be pasted into an email or CRM.
A seamless solution to secure payment that:
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