Artificial Intelligence (AI) is a technology that can help you with your daily tasks such as booking travel, ordering food or shopping for clothes. When this technology is used to power a Chat, it becomes a Conversational AI tool, like a virtual agent that learns about you over time and talks in different languages. This system uses large volumes of data, and it combines Machine Learning (ML) algorithms with Natural Language Processing (NLP) to interact naturally with a user.
The Conversational AI platform is a set of algorithms that uses Machine Learning to continuously improve itself. The input grows with experience, while the output remains accurate in recognising certain patterns; this allows for more accurate predictions as it captures what people are trying to say better than ever before. Machine learning algorithms have helped analyse languages over time while NLP have enabled ML to have a natural conversation with a client.
With a conversational AI solution app, users provide input through either the website or an app. The system can analyse speech in order to generate responses. It does this by using Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) processing. After the input has been analysed, a response is generated using Natural Language Generation (NLG) enabling the system to lear from the responses that it will receive.