Messaging and Chat

Stay in contact with your customers with a SMS, Whatsapp and Social Media Messengers

How we help

Making your business more accessible with a multi-channel presence.

Expanding your business’s accessibility through a multi-channel presence across SMS, WhatsApp, and social platforms offers numerous advantages.

Firstly, it allows you to reach a wider audience, maximising your customer base and potential revenue streams. Secondly, it enables convenient and personalised communication, fostering stronger customer relationships and increased engagement. Moreover, leveraging multiple channels enhances customer satisfaction, as they can choose their preferred communication method.

Real-time interactions and quick response times improve customer service, leading to enhanced loyalty and positive brand perception. Lastly, a multi-channel approach provides valuable data insights, enabling you to refine marketing strategies and optimise customer experiences for long-term business growth.

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Our solutions

Messaging and Chat

A multi-channel presence will give more choice to the user in how they wish to communicate with you, enriching your customer service and your brand.

Your clients can opt-in to receive bookings, their order details or track an order via SMS, WhatsApp or a social message on this mobile. You can gradually move the conversation to your Official WhatsApp Business Profile page, enriching the experience with images and video.

You can build on your communication, standardising messages using predefined templates or, later, automating the communication with conversational AI.

question
problem
  • Communication happens on many channels: phone, emails, SMSs, WhatsApp, social platforms
  • Customers expect a relevant response, promptly and 24/7
risk
  • Missing out on younger customers who prefer messaging over phone calls
  • Losing customer interest and engagement
  • Missing sales opportunities
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Now
Manual access for people to communicate on different portals, each requiring login access often with 2-way authentication
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solution
A multi-channel approach where your customers can contact your business by phone, an SMS or WhatsApp Business message
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result
  • Give more choice to your clients to communicate with you
  • Be more efficient responding to enquiries
  • Engage customers and drive higher delivery, open and conversion rates
  • Extend brand reach and online reputation

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AI is being implemented very rapidly everywhere. More affordable storage, high speed of processing power and distributed knowledge means that technology is deployed faster than ever before. You cannot afford to take more time.

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In-depth knowledge of call-centres operating in Finance and Insurance
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Engaging only with companies leading the way in AI, to help your business innovate and scale-up
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We are TV and radio production company based in London and have been using VOIspeed for nearly 5 years. The size of our teams are constantly fluctuating due to the freelance industry so the fact that the technology is so flexible is a real bonus. It adapts easily to the changing number of users and extensions which is essential to us. We would highly recommend them to all companies!

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Jess, Operations Manager

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