Expanding your business’s accessibility through a multi-channel presence across SMS, WhatsApp, and social platforms offers numerous advantages.
Firstly, it allows you to reach a wider audience, maximising your customer base and potential revenue streams. Secondly, it enables convenient and personalised communication, fostering stronger customer relationships and increased engagement. Moreover, leveraging multiple channels enhances customer satisfaction, as they can choose their preferred communication method.
Real-time interactions and quick response times improve customer service, leading to enhanced loyalty and positive brand perception. Lastly, a multi-channel approach provides valuable data insights, enabling you to refine marketing strategies and optimise customer experiences for long-term business growth.
A multi-channel presence will give more choice to the user in how they wish to communicate with you, enriching your customer service and your brand.
Your clients can opt-in to receive bookings, their order details or track an order via SMS, WhatsApp or a social message on this mobile. You can gradually move the conversation to your Official WhatsApp Business Profile page, enriching the experience with images and video.
You can build on your communication, standardising messages using predefined templates or, later, automating the communication with conversational AI.
Talha Kammy Bond30/09/2024Adooa Ltd provides exceptional support and service! Their team is always responsive and goes above and beyond to ensure customer satisfaction.Spencer Cork16/09/2024Adooa get 5 stars from caravanradio.co.uk they took our initial enquiry and knew exactly how they could prove the service we needed. Fast and very efficient throughout the process. I would highly recommend to you.Ardentcati10/09/2024I have consulted with Daniel David, Technical Support for the past 7 years. During this time, he has been outstanding in his advice and guidance and has dealt with every minor to a major problem with professionalism. He has been a fantastic point of contact and I highly recommend him and the company.Nasreen Anwar22/05/2024i have a great experience with Voispeed from last many years. I always deal with Mr Dan. I am working from Pakistan and many times I face some network and IP phone problems but Mr Dan is outstanding at customer service. He is always ready to help and competently overcomes customer's objections. He is capable to independently solve complex problems. My best wishes and prayers are with this organization. God Bless You.Sunil Savalani10/05/2024On behalf of PVIS UK A very professional and efficient service provided.Mo Ghalib11809/05/2024Lovely service, I speak with Dan the support engineer quite often and everytime he is very helpful and willing to help with whatever issues I may have. Thanks Dan! :)Divya HR Purel Service Ltd08/05/2024Exceptional service and timely support! Definitely the top choice for all communication needs, especially Dan who is always attentive and responsive. Highly recommend!Dee Overfield30/04/2024We've been using Voispeed for our telephone system at work, and it's been fantastic! The system is incredibly efficient at handling calls and seamlessly transferring them between team members. It's made our communication much smoother and more professional. Highly recommend for any business looking to improve their phone solutions!Annmarie Graff14/08/2023Voispeed have been providing a cloud based phone system to Care Surgical Limited since 2018. The software is easy to use and was particularly useful when the team were working from home during COVID. The customer service and technical support is exemplary, Daniel David and the team will go to great lengths to iron out any issues and support a consistent phone service.Kimberley Gillingwater28/07/2023Daniel was so very polite and helpful when visiting our office recently. He really went above and beyond what was expected of him and his advise on improvements were most welcome and we shall certainly be taking them on board. An excellent ambassador for VOIspeed and we look forward to continue working with him. And he loved our dog Luna too!Google rating score: 5.0 of 5, based on 36 reviews
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