Expanding your business’s accessibility through a multi-channel presence across SMS, WhatsApp, and social platforms offers numerous advantages.
Firstly, it allows you to reach a wider audience, maximising your customer base and potential revenue streams. Secondly, it enables convenient and personalised communication, fostering stronger customer relationships and increased engagement. Moreover, leveraging multiple channels enhances customer satisfaction, as they can choose their preferred communication method.
Real-time interactions and quick response times improve customer service, leading to enhanced loyalty and positive brand perception. Lastly, a multi-channel approach provides valuable data insights, enabling you to refine marketing strategies and optimise customer experiences for long-term business growth.
A multi-channel presence will give more choice to the user in how they wish to communicate with you, enriching your customer service and your brand.
Your clients can opt-in to receive bookings, their order details or track an order via SMS, WhatsApp or a social message on this mobile. You can gradually move the conversation to your Official WhatsApp Business Profile page, enriching the experience with images and video.
You can build on your communication, standardising messages using predefined templates or, later, automating the communication with conversational AI.