The Stockdale paradox
James Stockdale was a US Navy Admiral who survived captivity after being taken [...]
3 x good things this lockdown has left behind…
The sales process today has changed significantly, especially with regard to a [...]
International clients calling my UK office
Well, the short answer is yes unless you have an international number in their [...]
What is the best software to work from home?
When working from home everyone should have a routine to start with. So, I chang [...]
Why PCI DSS compliance is important for a business
PCI DSS compliance is important for a business as paying by card is so much more [...]
Taking credit card details over the phone?
Taking credit card details over the phone? If in your contact centre agents stop [...]
FSA guidelines on call recording
In March 2008 the Financial Service Authority has introduced in its policy state [...]
7 Factors a new Phone System can influence within BPR
Business Process Re-engineering is a branch of management studies that looks at [...]
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