How to seamlessly integrate your company’s phones with HubSpot
Seamless communication and data integration are key to building stronger customer relationships and boosting productivity. One of the most impactful ways to enhance both is by integrating your company’s phone system with your CRM platform—specifically, HubSpot. HubSpot, with its comprehensive sales, marketing, and service tools, becomes even more powerful when paired with real-time communication data. […]
Why Your Phone Number Might Show as SPAM
Have you ever wondered why your calls aren’t getting through or why your number might be showing up as “Spam Likely” on someone’s phone? There are several reasons why phone numbers get flagged, and it often comes down to how your number is perceived by both carriers and call recipients. Once flagged, your calls can […]
Improving Voice Quality in VoIP Calls
As VoIP technology continues to grow in popularity, many clients have raised concerns about call quality. To address this, I’ve compiled a detailed guide on how to enhance the quality of your VoIP calls. Prioritise Wired Connections Over Wireless Whenever possible, use a wired connection to connect your VoIP phone. While wireless connections offer convenience, […]
How legal firms use call recording
Call recording plays a crucial role in the legal sector, ensuring accuracy, compliance, and transparency in client interactions. Law firms and legal professionals use recorded calls to document agreements, verify instructions, and resolve disputes effectively. These recordings can serve as critical evidence in court, helping to establish timelines and clarify conversations. Regulatory bodies often require […]
A gradual approach to engage with your customer
A gradual approach to establish a growing engagement with a new client will generate better results than a cold approach. Voice should always be in the mix of course, because people like speaking to people and we would recommend using VOIspeed as it is feature rich and cost effective. In addition, a Conversational AI tool […]
Why improving your CX is a good idea
The main goal that a contact centre should strive to achieve is improving the CX or Customer Experience. Why? The reason why is a good idea to improve this metric, is that it takes, on average, about 5 times the effort (and cost) to acquire a new customer than retain an existing one. In addition, […]
How RPA in Banking Transforms Operations and CX
Banks and financial institutions need to gather more information about prospects to make better decisions on loans, as well as reducing their financial risk. Also, customers want to be educated on the product beforehand so there are no surprises when decision-time comes. Below is the process that many businesses in the banking and financial services […]
Conversational AI vs Chatbots: Key Differences and Benefits
ChatBots are a great way to have conversations with customers who only buy from your business once. However, ChatBot’s lack of flexibility and natural tone make them less ideal for a more relational clientele as well as those clients looking to establish connections over time that could lead into regular purchases down the line! Conversational […]
Conversational AI: Transforming Customer Engagement
Artificial Intelligence (AI) is a technology that can help you with your daily tasks such as booking travel, ordering food or shopping for clothes. When this technology is used to power a Chat, it becomes a Conversational AI tool, like a virtual agent that learns about you over time and talks in different languages. This […]
The Stockdale Paradox: A Leadership Lesson in Resilience
James Stockdale was a US Navy Admiral who survived captivity after being taken prisoner during the Vietnam War and enduring over 7 years of tortures and extremely poor conditions. After being liberated he wrote numerous books about his experience and what helped him, balancing the reality he was in with his final aim which was […]
