How Recording calls and AI can improve your CX

online calls

Adooa specialises in AI analytics, VoIP, and chat services, providing SMEs with an advanced yet user-friendly VoIP telephone system, VOIspeed. We have years of experience in recording calls for our clients while meeting changing legislation and technology drivers. The AI based speech-analytics software means that we can analyse all this data and use this knowledge […]

A gradual approach to engage with your customer

mobile technology

A gradual approach to establish a growing engagement with a new client will generate better results than a cold approach. Voice should always be in the mix of course, because people like speaking to people and we would recommend using VOIspeed as it is feature rich and cost effective. In addition, a Conversational AI tool […]

Why improving your CX is a good idea

improving your CX

The main goal that a contact centre should strive to achieve is improving the CX or Customer Experience. Why? The reason why is a good idea to improve this metric, is that it takes, on average, about 5 times the effort (and cost) to acquire a new customer than retain an existing one. In addition, […]

RPA in Banking and Financial Services


Banks and financial institutions need to gather more information about prospects to make better decisions on loans, as well as reducing their financial risk. Also, customers want to be educated on the product beforehand so there are no surprises when decision-time comes. Below is the process that many businesses in the banking and financial services […]

Conversational AI, ChatBot

Conversational AI

ChatBots are a great way to have conversations with customers who only buy from your business once. However, ChatBot’s lack of flexibility and natural tone make them less ideal for a more relational clientele as well as those clients looking to establish connections over time that could lead into regular purchases down the line! Conversational […]

Conversational AI

chat and ai

Artificial Intelligence (AI) is a technology that can help you with your daily tasks such as booking travel, ordering food or shopping for clothes. When this technology is used to power a Chat, it becomes a Conversational AI tool, like a virtual agent that learns about you over time and talks in different languages. This […]

The Stockdale paradox

Stockdale paradox

James Stockdale was a US Navy Admiral who survived captivity after being taken prisoner during the Vietnam War and enduring over 7 years of tortures and extremely poor conditions. After being liberated he wrote numerous books about his experience and what helped him, balancing the reality he was in with his final aim which was […]

3 x good things this lockdown has left behind…


The sales process today has changed significantly, especially with regard to a crucial aspect: face-to-face meetings. Until now meetings were the main ingredient of each successful negotiation. In recent months though we have all focused on new ways to adapt to the new situation imposed by lockdown. As sales people know, companies initially are sceptical […]

International clients calling my UK office


Well, the short answer is yes unless you have an international number in their own Country. Ask yourself these questions: – Do I receive many calls from people in a certain Country (Italy for example)? – Do I make many calls to the same Country? – Do I work remotely from that Country often? If […]

What is the best software to work from home?

online calls

When working from home everyone should have a routine to start with. So, I changed mine slightly: 7:00 – 7:30, exercise at home. My personal preference is for Joe Wicks simply because my wife has introduced me to his videos and I like his spontaneity in front of the camera (I wish I had the […]