Business Growth Blog: Latest News and Telecom Insights

Conversational AI vs Chatbots: Key Differences and Benefits

ChatBots are a great way to have conversations with customers who only buy from your business once. However, ChatBot’s lack of flexibility and natural tone make them less ideal for

Conversational AI: Transforming Customer Engagement

Artificial Intelligence (AI) is a technology that can help you with your daily tasks such as booking travel, ordering food or shopping for clothes. When this technology is used to

The Stockdale Paradox: A Leadership Lesson in Resilience

James Stockdale was a US Navy Admiral who survived captivity after being taken prisoner during the Vietnam War and enduring over 7 years of tortures and extremely poor conditions. After

3 Good Things This Lockdown Left Behind: Positive Outcomes

The sales process today has changed significantly, especially with regard to a crucial aspect: face-to-face meetings. Until now meetings were the main ingredient of each successful negotiation. In recent months

Are International Customers Paying to Call Your UK Office?

If you’re wondering whether international customers are paying to call your UK office, this guide provides clarity on the subject. Well, the short answer is yes unless you have an

Best Software Tools to Boost Productivity While Working from Home

When working from home everyone should have a routine to start with. So, I changed mine slightly: 7:00 – 7:30, exercise at home. My personal preference is for Joe Wicks

Why Trust Matters: Understanding Why People Buy from People They Trust

You can grow your business with a smart cloud phone system, like VOIspeed UCloud, as your business can benefit whatever its size. Furthermore, scaling your business from 2-2000, adding users

Risks of credit card fraud and how to ensure Compliance

Do you know that not complying with the Payment Card Industry Security Standard protecting consumer card data could mean your business risks: – Being banned from accepting cards – Increased

Grow your business with a smart cloud phone system

You can grow your business with a smart cloud phone system, like VOIspeed UCloud, as your business can benefit whatever its size. Furthermore, scaling your business from 2-2000, adding users

Why PCI DSS compliance is important for a business

PCI DSS compliance is important for a business as paying by card is so much more common these days, and it is getting easier for scammers to obtain and defraud

Is It Safe to be sharing credit card details over the phone?

Taking credit card details over the phone? If in your contact centre agents stop the recording to avoid storing sensitive data, you should note that this procedure is NOT PCI

4 Ways to Reduce Credit Card Fraud in Your Travel Agency

Since most travel agents accept and process credit card payments for their clients while paying for a holiday or tickets, it is easy for fraud to take place, thus they

Scott Pearce

05/05/2026

We have been a client of VOISpeed for 5 years now and highly recommend then. There are a number of VOIP systems on the market now, but VOISpeed was the easiest to implement and their support os very responsive. Using VOIP speed has helped us massively through lockdown and has enabled our staff work remotely, we even have a member of staff who has moved recently from our base in Hertfordshire to Norfolk and we have luckily retained this member of staff. Highly recommended!!

Toni Adegboye

04/03/2026

We began using Adooa around two months ago, and the setup and onboarding have been incredibly smooth. Daniel has been brilliant at resolving any queries, and Giuseppe has also been extremely helpful. Adooa’s commitment to supporting charitable organisations like ours really stands out. We’re very happy with the service so far and would highly recommend them.

Emma Fisher

13/11/2025

I switched our telephony and broadband to Adooa earlier this year and I couldn’t be happier with the service we’ve received. The after-sales support has been excellent, with a member of the team even visiting our office to provide training and ensure we’re making the most of the system. I’m delighted we made the move and would highly recommend!

Florian Nicolae

09/10/2025

We have worked with Adooa Ltd for over 15 years, and their dedication to service and quality has been consistent throughout. For a tele-sales heavy company of our size (>100), maintaining seamless connectivity and reliable system integrations is non-negotiable, and Adooa consistently delivers. Their level of technical knowledge and expertise is top-tier, which is evident in the robust, high-availability solutions they provide and their ability to integrate effortlessly with our existing systems. Furthermore, their support and ongoing service are exemplary—always professional, prompt, and proactive. Adooa is a key partner, and I highly recommend them to any business seeking reliable, long-term unified communications and IT solutions.

Ann McInnis

30/09/2025

Dan in the Support area has been brilliant and is always very helpful.

Adrian Carter

16/05/2025

I've had the distinct privilege of engaging with Charlotte May, Director of Adooa, across numerous business networking events and communities. Her knowledge and extensive experience in the telecoms consultancy space are incredibly clear, evident through the many small and medium businesses she's successfully helped over the years. Adooa truly excels at helping companies elevate their customer experience through a wide array of telecom products and services. Whether you're looking to improve voice calls, chat, CRM integration, video conferencing, or messaging, Charlotte and her team provide exceptional solutions. I highly recommend making contact with Charlotte if you're a business owner interested in investing in better ways to engage with your customers and, as Adooa says, truly make every impression count.

Martyn Lewis

07/05/2025

TESTIMONIAL To Charlotte A very big THANK YOU to Charlotte and the team at ADOOA, for the help and guidance provided in setting up my new telephony system recently. My new contact number was arranged very quickly, which has enabled me to move forwards quickly in helping more customers. I found the Service to be first class and the explanations / support very welcome, all at a time when I needed help. The range of options available to me was fully explained and it was very easy to find a flexible plan that suited my needs for now and that is capable of change as my business grows further. All of this at a very competitive price when compared with the market. I would not hesitate to recommend Charlotte and the full team at ADOOA to anyone that is looking for great telephony service and support. Thanks again to Charlotte and all the team. Martyn Lewis Principal – Martyn Lewis Equity Release May 2025

Talha

13/01/2025

Daniel David was excellent at dealing with a reported issue. Got the new system up and running in no time.

Talha Kammy Bond

30/09/2024

Adooa Ltd provides exceptional support and service! Their team is always responsive and goes above and beyond to ensure customer satisfaction.

Spencer Cork

16/09/2024

Adooa get 5 stars from caravanradio.co.uk they took our initial enquiry and knew exactly how they could prove the service we needed. Fast and very efficient throughout the process. I would highly recommend to you.

Giuseppe Venturini