Why improving your CX is a good idea
The main goal that a contact centre should strive to achieve is improving the [...]
RPA in Banking and Financial Services
Banks and financial institutions need to gather more information about prospect [...]
Conversational AI, ChatBot
ChatBots are a great way to have conversations with customers who only buy from [...]
The Stockdale paradox
James Stockdale was a US Navy Admiral who survived captivity after being taken [...]
3 x good things this lockdown has left behind…
The sales process today has changed significantly, especially with regard to a [...]
