News about the AI, RPA and telecoms solutions we offer, the benefits to customers, and technology trends
News about telecoms solutions and services we offer, the benefits to customers, and technology trends
Your phone system is often the first point of contact for customers — and first impressions count. Whether you’re a growing business or an established brand expanding into new regions,
Seamless communication and data integration are key to building stronger customer relationships and boosting productivity. One of the most impactful ways to enhance both is by integrating your company’s phone
Have you ever wondered why your calls aren’t getting through or why your number might be showing up as “Spam Likely” on someone’s phone? There are several reasons why phone
As VoIP technology continues to grow in popularity, many clients have raised concerns about call quality. To address this, I’ve compiled a detailed guide on how to enhance the quality
Call recording plays a crucial role in the legal sector, ensuring accuracy, compliance, and transparency in client interactions. Law firms and legal professionals use recorded calls to document agreements, verify
Adooa specialises in AI analytics, VoIP, and chat services, providing SMEs with an advanced yet user-friendly VoIP telephone system, VOIspeed. We have years of experience in recording calls for our
A gradual approach to establish a growing engagement with a new client will generate better results than a cold approach. Voice should always be in the mix of course, because
The main goal that a contact centre should strive to achieve is improving the CX or Customer Experience. Why? The reason why is a good idea to improve this metric,
Banks and financial institutions need to gather more information about prospects to make better decisions on loans, as well as reducing their financial risk. Also, customers want to be educated
ChatBots are a great way to have conversations with customers who only buy from your business once. However, ChatBot’s lack of flexibility and natural tone make them less ideal for
Artificial Intelligence (AI) is a technology that can help you with your daily tasks such as booking travel, ordering food or shopping for clothes. When this technology is used to
James Stockdale was a US Navy Admiral who survived captivity after being taken prisoner during the Vietnam War and enduring over 7 years of tortures and extremely poor conditions. After
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