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CRM and Telephony Integration

At Adooa, we integrate your CRM with your phone system to give you real-time access to vital customer information. When a contact calls, a pop-up instantly shows who last spoke with them, any important notes or flags—such as contracts in place—and other key details.

This seamless access empowers your team to deliver smarter, faster service.

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Incoming HubSpot Call

With an incoming call, your CRM automatically displays relevant customer information. This means your team is always prepared with context—past conversations, open deals, and more—enabling a more personalised, efficient interaction.
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Outgoing HubSpot Call

You can also initiate calls directly from your CRM instead of using a separate phone system. Here is an example of a HubSpot interface showing a call made to Matt Freeman.

This makes outbound calling faster and more efficient, while also ensuring that every interaction is logged and associated with the right contact or deal.

Benefits of CRM and Telephony Integration

With telephony integrated into your CRM, your business becomes more connected, responsive, and customer-focused—resulting in improved service all round.

Comprehensive customer view

See all interactions in one place—not just emails.

Personalised service

Deliver context-aware conversations with instant access to notes and history.

Improved collaboration

Share insights and updates easily across teams.

Boosted productivity

Save time with automatic call logging and click-to-call features.

Smarter decisions

Use real-time data to drive better conversations and outcomes.

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Find out more about how our Speech Analytics software can help your organisation.  

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