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In today’s fast-paced world, customers expect instant communication and they don’t have the time or patience to wait on hold or read lengthy emails.
That’s where SMS and WhatsApp messaging come in.
These channels offer direct, real-time engagement that feels personal and convenient. With open rates far higher than traditional methods, SMS and WhatsApp ensure your messages are seen, understood, and acted upon, anytime, anywhere.
Whether it’s sending order updates, appointment reminders, or customer support replies, messaging keeps your business accessible 24/7. It’s not just about faster communication, it’s about meeting customers where they are and how they prefer to engage. If you want to stay competitive and relevant, integrating SMS and WhatsApp into your communication strategy is no longer optional. It’s essential.
A multi-channel presence will give more choice to the user in how they wish to communicate with you, enriching your customer service and your brand.
Your clients can opt-in to receive bookings, their order details or track an order via SMS, WhatsApp or a social message on this mobile. You can gradually move the conversation to your Official WhatsApp Business Profile page, enriching the experience with images and video.
You can build on your communication, standardising messages using predefined templates or, later, automating the communication with conversational AI.
Limited communication channels
A multi-channel approach where customers can contact you by phone, SMS or WhatsApp
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