ACTIVE USERS
20,000
CALLS STORED
Billions
EXPERIENCE
15 Years
Our Solutions
Adooa works with ambitious businesses when they want to scale up their operations quickly and we can help them with our customised solutions:
- RPA software to reduce business resources currently allocated to do monotonous and repetitive tasks.
- Chat powered by AI that helps you grow and nurture the conversation with your clients.
- A PCI DSS compliant platform to take credit card payments over the phone.
- Our AI software that learns and ensures your contact centre meets the quality standards established by your industry.
Conversational AI
Grow and nurture the conversation you have with your clients with our bespoke CHATBOT powered by AI.
See infographic here.
Credit Card Transactions
Our PCI DSS compliant platform enables businesses to take credit card payments securely over the phone.
Our solution doesn’t require your agents to receive confidential data while processing the transactions, making your business out of scope for PCI purposes.
See infographic here.
AI Quality Control Software
Now contact centre managers listen to calls randomly to guarantee you reach the quality standards set by your clients. Thanks to our Artificial Intelligence technology this analysis is done automatically, on all calls, saving you time and money.
See infographic here.
Industries we focus on:
The AI, RPA and telephony technologies we select are applicable to many sectors, however, those that appear to benefit most (and are most competitive in this area) are travel agencies, insurance companies and finance businesses.
Finance
Many companies in the financial sector use our services due to the high-quality reporting they demand and the ability to easily integrate with existing CRM’s and databases. Our systems are stable and secure and have strong disaster recovery systems in place to prevent any issues or delays to their business.
Insurance
Our solution ensures that phones are fully compliant, stable and securely backed up. The software provides state of the art reporting, with e-mails sent regularly every day or week. In addition, our software can integrate with existing databases and CRMs.
Travel
Travel agencies favour us because the features of our phone systems enable them to stay one step ahead of their competitors. Furthermore, our competitive international tariffs and free calls between overseas offices help keep costs down.
Charities
For charities every donation counts and having a flexible and affordable phone system is crucial to the success of a fund-raising campaign. Our solution is fully scalable and we have the flexibility to increase or reduce the number of users based on business requirements.
Case Studies
We are TV and radio production company based in London and have been using VOIspeed for nearly 5 years. The size of our teams are constantly fluctuating due to the freelance industry so the fact that the technology is so flexible is a real bonus. It adapts easily to the changing number of users and extensions which is essential to us. We would highly recommend them to all companies!
Jess, Operations Manager
The phones are easy to use, installation is painless and there is no downtime. Furthermore, there has been good customer care since the installation with bespoke training and amendments to phone system settings when our company expanded recently.
Tush, Director
I run a contact centre with over 30 agents. We were looking for a telephony solution to take credit card payments over the phone in a cost effective way, while maintaining our PCI compliance. Our experience has been very good with a responsive team offering solutions quickly to our requirements and setting up the system as we requested, which we now manage ourselves. As for the future, we are expanding our business thanks to the flexibility of the phone system and the use of its advanced functionalities, ease of adding and maintaining users, and quality control. At present we primarily use PCI compliant call recording, conference bridge for meeting rooms and email reporting.
David, Operations Manager
We are very impressed by the service offered which is fast and tailored to our needs. Previously we had experience of ordering a broadband line over the phone and this meant spending countless hours with a call centre. In this instance the service was bespoke and the range of features available with the technology included services that we were not expecting. I would not hesitate to recommend them.
Diane, Chief Executive
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