# adooa > adooa is a St Albans-based telecoms consultancy serving businesses across the UK - from Hertfordshire SMEs to national contact centres - with VoIP, CRM integration, PCI-secure payments and AI call analytics. ## Key facts - Company: adooa ltd, registered in England and Wales, company number 09154865, VAT GB353113828 - Office: 26 London Road, St Albans, Hertfordshire AL1 1NG, United Kingdom - Phone: 01727 648888 (main), 020 3905 0905 (London). Email: info@adooa.com - Areas served: St Albans, Hertfordshire, North London, London, United Kingdom - Partners and credentials: Wildix Gold Partner, Xelion partner, VOISpeed, PCI certified, Cyber Essentials, Best SME Awards 2026 - Silver - The UK PSTN and ISDN networks switch off on 31 January 2027; adooa moves businesses to cloud VoIP and keeps their numbers. ## Solutions - [Business VoIP](https://www.adooa.com/business-voip/): Cloud business phone systems from adooa: UK and international numbers, VoIP set-up, call recording and CRM integration. Ready for the 2027 PSTN switch-off. - [Speech Analytics](https://www.adooa.com/speech-analytics/): Speech analytics and compliant call recording for UK contact centres: score every call, redact sensitive data and meet FCA record-keeping rules. - [Conversational AI](https://www.adooa.com/conversational-ai/): Conversational AI for UK businesses and contact centres: AI voice agents and receptionists that answer calls 24/7 and hand over to your team. - [Secure payments](https://www.adooa.com/secure-payments/): Take card payments over the phone securely and PCI DSS compliantly. Customers key in card details on their keypad, so agents never see or hear them. - [WhatsApp and SMS](https://www.adooa.com/messaging-and-chat/): WhatsApp Business and SMS for UK businesses: two-way chat, reminders and alerts from one shared inbox, connected to your phone system and CRM. - [](https://www.adooa.com/crm-and-telephony-integration/): Integrate your phone system with HubSpot or Zoho CRM: caller pop-ups, click-to-call and automatic call logging and recording on every contact record. ## Areas - [St Albans](https://www.adooa.com/location/business-phone-systems-st-albans/) - [Watford](https://www.adooa.com/location/business-phone-systems-watford/) ## Case studies - [Case Study – ICB contact centre](https://www.adooa.com/case-study/case-study-icb/) - [Case Study – SilverFox integrates Zoho CRM](https://www.adooa.com/case-study/case-study-silver-fox/) - [Case Study – SN Travel](https://www.adooa.com/case-study/case-study-sn-travel/) - [Case Study – Empowered and Orderwork Call Centre](https://www.adooa.com/case-study/case-study-call-centre-operations/) ## Company - [Privacy Policy](https://www.adooa.com/privacy-policy/) - [Blog](https://www.adooa.com/blog/) - [About us](https://www.adooa.com/about-us/) - [Contact](https://www.adooa.com/contact/) - [Growing your sales](https://www.adooa.com/growing-your-sales/) - [Effective quality assurance](https://www.adooa.com/effective-quality-assurance/) - [AI Planning](https://www.adooa.com/ai-planning/) - [Music on hold disclaimer](https://www.adooa.com/music-on-hold-disclaimer/) - [Complaints](https://www.adooa.com/complaints/) - [Adooa and Sustainability](https://www.adooa.com/sustainability/) - [Support](https://www.adooa.com/support/) - [CRM Integration](https://www.adooa.com/crm-integration/) - [Case Studies](https://www.adooa.com/case-studies/) ## Articles - [How AI is changing call monitoring and QA in regulated environments](https://www.adooa.com/how-ai-is-changing-call-monitoring-and-qa-in-regulated-environments/) - [Getting call recording right: systems, risks, FCA guidelines and common findings](https://www.adooa.com/getting-call-recording-right-systems-risks-fca-guidelines-and-common-findings/) - [Safeguarding call recordings, VoIP and your sensitive call data.](https://www.adooa.com/safeguarding-call-recordings-voip-and-your-sensitive-call-data/) - [How to Set up and Scale up with Your Phone System](https://www.adooa.com/how-to-set-up-and-scale-up-with-your-phone-system/) - [How to seamlessly integrate your company’s phones with HubSpot](https://www.adooa.com/integrate-your-companys-phones-with-hubspot/) - [Why Your Phone Number Might Show as SPAM](https://www.adooa.com/why-your-phone-number-might-be-marked-as-spam/) - [Improving Voice Quality in VoIP Calls](https://www.adooa.com/a-guide-to-improving-voice-quality-in-voip-calls/) - [How legal firms use call recording](https://www.adooa.com/how-legal-firms-use-call-recording/) - [Improve Customer Experience & drive growth](https://www.adooa.com/improve-customer-experience/) - [How Recording calls and AI can improve your CX](https://www.adooa.com/how-recording-calls-and-ai-can-improve-your-cx/) - [A gradual approach to engage with your customer](https://www.adooa.com/have-a-gradual-approach-to-engage-your-customer/) - [How RPA in Banking Transforms Operations and CX](https://www.adooa.com/rpa-in-banking/) - [Conversational AI vs Chatbots: Key Differences and Benefits](https://www.adooa.com/conversational-ai-vs-chatbot/) - [Conversational AI: Transforming Customer Engagement](https://www.adooa.com/conversational_ai_blog/) - [The Stockdale Paradox: A Leadership Lesson in Resilience](https://www.adooa.com/the-stockdale-paradox/) - [3 Good Things This Lockdown Left Behind: Positive Outcomes](https://www.adooa.com/3-x-good-thinks-this-lockdown-has-left-behind/) - [Are International Customers Paying to Call Your UK Office?](https://www.adooa.com/will-my-international-customers-be-paying-when-they-call-me-in-my-uk-office/) - [Best Software Tools to Boost Productivity While Working from Home](https://www.adooa.com/what-is-the-best-software-to-work-from-home/) - [Why Trust Matters: Understanding Why People Buy from People They Trust](https://www.adooa.com/people-buy-from-people-they-trust-2/) - [Risks of credit card fraud and how to ensure Compliance](https://www.adooa.com/risks-of-credit-card-fraud/) - [Grow your business with a smart cloud phone system](https://www.adooa.com/how-to-grow-your-business-with-a-smart-business-phone-system/) - [Why PCI DSS compliance is important for a business](https://www.adooa.com/pci-dss-important-for-business/) - [Is It Safe to be sharing credit card details over the phone?](https://www.adooa.com/credit-card-details-phone/) - [4 Ways to Reduce Credit Card Fraud in Your Travel Agency](https://www.adooa.com/reduce-credit-card-fraud-travel-agency/) - [Understanding FSA Guidelines on Call Recording](https://www.adooa.com/understanding-fsa-guidelines-on-call-recording/) ## Optional - [Sitemap](https://www.adooa.com/sitemap.xml) - [Contact](https://www.adooa.com/contact/)