You know how important is to take credit card payments for your charity. You also know how big a boost it is to your business when your customers can pay for donations immediately over the phone.
But you must be PCI DSS compliant to do this, which costs TIME and MONEY.
Furthermore, what many businesses often do when taking credit card details over the phone is pause the recording and resume it at the end of the payment. However, this does not make them compliant and the risk is to lose the credit card facility, having a big fine and ultimately losing the customer too.
Currently, all solutions available to small businesses to be PCI DSS compliant are very expensive. Luckily we have the technology, taking you out of 'scope', reducing the pain and associated costs of PCI DSS regulation when taking phone payments.
Understandably, when people make a donation they are wary of giving their personal details over the phone. With our solution, your client would feel more safe and secure as they wouldn’t need to disclose their credit card information to your representative.
Our solution allows your company to be more time efficient as agents will be able to process more transactions safely.
Security and privacy for your clients. Efficiency for your agents. This is what we offer.
Accepting Credit Card Payments over the phone and Being PCI DSS Compliant Is Costly… and You Know It!
The cost to be PCI compliant is usually high: IT infrastructure, trained personnel, internal processes.
We offer an affordable alternative which eliminates the potential consequences of operating a non-compliant system and being fined.
This solution is easier and less expensive because it ensures your charity is out of scope for PCI DSS purposes.
The best part? Our system has PCI Level 1 certification which ensures that your calls are secure and fully-compliant. Also you do not need to replace the phones as you can use the existing equipment.
Full Peace of Mind With the Latest Technology
On our platform, we:
- Regularly add new features, allowing your company to increase its competitive position in the market and offer new services to your customers.
- Generate weekly reports that allow you to assess productivity levels and perform quality control.
- Utilise the latest technologies giving you multiple growth opportunities.
How Our Payment Portal Works
Your agents will take a credit card payment over the phone as they normally would. They will stay on the phone with the client throughout the payment giving guidance as needed.
However, the key difference is that the agent will not hear the customer’s primary account number (PAN) and their card verification value number (CVV code). These numbers will be entered by the client using their phone’s keypad and safely processed by our PCI compliant network. At the end of a successful transaction, the agent will see a token on screen that can be easily pasted in your company's CRM.
The benefits of following this PCI DSS compliant process are:
- your business is out of scope, with all credit card information staying outside your office
- significantly reduces the number of requirements in the PCI questionnaire (from over 360 to approximately 15)
- your customers will feel more secure
Taking secure payments over the phone has never been so simple.
The Problem and the Solution
At Adooa we select state of the art technology to make running your business more simple.
Charities take payments over the phone so their clients can make donations as usual. Multiple payments can be made as well.
All information processed must be compliant.
The biggest risk? Losing customers forever.
- Your company may face big fines if you are not compliant.
- You may not be able to take credit card payments anymore.
- Higher costs for compliance or processing on future payments.
- Liability on possible mishandling of user's data.
- Legal costs for dealing with fraud.
Complying with PCI regulations in the traditional way means that you must invest in:
1. A secure IT infrastructure: reducing the risk of fraud and secure your customers’ data.
2. Internal quality control processes: protecting confidential data at all times.
3. Ongoing training: monitoring compliance by all employees and managers.
Our solution makes your charity out of scope for PCI-DSS purposes in three simple steps..
The agent enters a secure website to process credit card transactions. While on the phone with the agent, the customer enters the long number and CVV code on their phone’s keypad.
Once the client has finished entering the numbers, all details are sent securely to the Payment Service Provider and not shown to the agent.
Once the transaction has been completed the agent will see a token on the screen that can be pasted into an email or CRM.
The main benefits of using our technology and being PCI compliant are:
1. Time saved
2. Reduced costs
3. Happier Customers
4. No need to replace the existing equipment or phones
Watch how the technology works:
Simplifying card payments
Telephone System Services
Our VoIP-enabled business phone system allows you to make calls over the internet securely and without the need of a phone line.
Credit Card Transaction
Adooa's technology enables charities to take credit card payments over the phone securely, without the risk of breaching PCI-DSS regulations.
AI Quality Control
Cutting-edge AI software that enhances productivity for phone agents through machine learning.
Why do you need to care?
The importance of managing customers’ personal data has increased over the past 12 months since GDPR regulations came into force. The penalties for lack of management are increasing as regulators gain control and are able to issue fines or remove services while credit card fraud soars.
It’s now more important than ever to stay on the right side of regulations.
Payment Service Providers already supported
How do you process payments?
Adooa's solution doesn't require you to share any confidential data with the call centre employee, instead users are able to type their details on a key pad which the agent cannot see. All data is confidential and the agent can still process payments with ease.
Why work with Adooa? Lets Recap
Cost and Time Saving
Paying over the phone has never been this simple or cost-effective.